Privacy Policy - 4Store

1. Who is responsible and what 4Store is

The data controller is CyberLabs Corp, on behalf of the 4Store service. Product site: 4store.app. Operator site: cyberlabscorp.com.

4Store is a directory / showcase of digital catalogs in Venezuela. It connects businesses with shoppers. It is not a payment gateway, logistics service, storefront of our own, or a bank, and it does not hold sale proceeds.

There are two distinct treatments: shopper (iOS/ Android app and web catalogs, no account) and business (account on 4store.app).

2. Shopper — no sign-up

The app does not create a user, email, or password. Using 4Store does not mean you have a 4Store account.

2.1 Data that stays on the phone

This data is not sent to the server by itself. Deleting the app or the app’s data removes it:

• Chosen state/area (or “all of Venezuela”)
• Light / dark theme
• Favorites
• Cart / draft order
• Local search and recent-catalog history
• Alert preferences: on/off, radius 100–300 m (default 150 m), categories
• “Already notified this store” flags and daily alert count (max 8 per day)

2.2 Data that does go to 4Store servers

The app requests public listings (stores, products, deals) from the 4Store API. That does not identify the shopper.

2.3 Location (only with permission)

• While using the app: GPS for “nearby stores” (~25 km). Latitude and longitude are sent to return stores. Outside Venezuela, nearby search does not operate.
• Background (optional, “Always Allow”): geofences on the device (up to ~20 on iOS / ~40 on Android, the nearest stores with a deal). Entering the radius (100–300 m) may trigger a local notification.

What we do not do with GPSThis is not continuous tracking sent to 4Store. We do not sell location. There is no movement-history map on 4Store servers. You can turn alerts off and revoke the system permission. Without it, the app still works as a catalog, without nearby search or proximity alerts.

2.4 Order and WhatsApp

When you confirm an order, a temporary order is created on our servers so the business can see it and for the link/QR. Possible fields: person or business mode; first and last name or business name; phone (required); optional email; optional ID number; notes (max 400 characters); items, quantities, prices, total (USD in the current flow), and storeId.

WhatsApp then opens with the business’s number. That chat is between you and the business. Meta/WhatsApp’s policy applies, not 4Store’s.

2.5 Store report

Reason (scam, fake products, illegal content, harassment, spam, other) plus text (10–4000 characters). Anonymous by default. If you turn anonymity off, you may send first name, last name, and phone so 4Store can contact you. This is not shared with the reported store as a public chat; the team uses it for review.

2.6 Catalog metrics

Catalog views and WhatsApp clicks, aggregated and without login, for the business dashboard. This is not an advertising profile of the shopper.

2.7 Shopper assistant / AI

It searches and filters the public catalog on the device. It is not a chatbot that sends your conversation to a cloud model. We do not train AI on your shopping chats.

3. Business — an account is required

When you register at 4store.app/register we process store data: name, slug/@, description, category, WhatsApp (store identifier), logo, catalog, location pin, hours, ads, and payment methods you publish for your customers (pago móvil, bank transfer, PayPal, Zelle, etc.). Those payment methods are yours: 4Store does not process the sale payment.

You set the store location (map / Places). A shopper may open a maps link to get there. The dashboard may use Google Maps/Places to look up an address.

Business AI (on plans that include it): the copy you ask to generate (description / marketing) is sent to an AI provider for that feature. It is not used to sell profiles.

The software subscription (4Store plans) is separate from WhatsApp sales. Subscription billing is done through the means 4Store indicates to the business.

4. Why we use the data

Only for this:

• Provide the directory and show catalogs
• Nearby search and deal alerts, if you enable them
• Build the order and pass it to the business
• Reports, security, and abuse
• Catalog metrics for the business
• Business account and dashboard
• Support

We do not sell databases to third-party advertisers. We do not do credit scoring.

5. Retention

• Phone preferences: while the app is installed.
• Temporary orders: as long as needed for the business to handle the order.
• Reports: for review and abuse prevention.
• Business account: while the account exists, plus what the law requires.

6. Recipients

• 4Store infrastructure: hosting and database (backend providers).
• WhatsApp / Meta: only when you open the chat.
• Google Maps: if you open maps or the business looks up an address.
• AI provider: only copy the business asks to generate.
• Operating system (Apple / Google): permissions and local notifications.

The shopper app does not use marketing-analytics SDKs (there is no third-party ads pixel as a fact of this service).

7. System permissions (App Store / Play Store)

• Location while using the app: to show nearby stores.
• Always / background location: alerts when you are near a store with a deal. You choose radius and categories. There is a daily cap. You can turn it off.
• Notifications: those proximity alerts.

Without those permissions the app still works as a catalog. There are no geofences or GPS-based “nearby stores.”

8. Cookies (web)

On 4store.app: business session (login). On public catalogs and cyberlabscorp.com: the minimum needed to serve pages. We do not claim remarketing or audience selling.

9. Children

The service is not directed at children under 13. We do not knowingly collect children’s data.

10. Rights and contact

You may request access, correction, or deletion where applicable.

• Shopper: delete the app and do not send reports or orders if you do not want that data to reach servers.
• Business: use the dashboard or ask 4Store to close the account.

Contact: cyberlabscorporation@gmail.com, cyberlabscorp.com or 4store.app. Social: Instagram, Facebook, and TikTok @4store.app.

11. Changes

We publish the current version at cyberlabscorp.com/app/4store/privacy. Continued use means the published text applies.